Customer Feedback

See what our customers think


Great Service

Paul Lyon

10/10 An absolute pleasure to buy a car from. No heavy sales just a friendly face and a rare experience that I would highly recommend!


Discovery Sport

Kev S

So I just picked up my Discovery Sport, absolutely love it, nothing is any problem to Charles… everything went like clockwork and nothing is too much trouble absolutely fabulous thank you. Will definitely be back see you next time


Just what you want in a car dealer

Imran L

Absolutely fantastic service from the first moment of contact. Very friendly, accommodating, and helpful throughout the process, including after sale care. Would highly recommend. Imran Ladha


Excellent friendly responsive

Jake B

Excellent attention to deal, quick responses, upfront about information and friendly service. I bought a used landrover, MOT'd and serviced and delivered. I Can't fault the excellent service. Thank you.


Paul Tolmie

Paul T

Overall experience with the purchase and dedication to customer service we found to be second to none . The flow of information from the first initial contact with Nicholas Charles with a friendly and professional manner in which the whole sale through to the delivery of the vehicle was faultless highly recommended .


Excellent customer service

Stephen S

Excellent customer service from both Nick and Charles. I contacted Nick to say I was after a Land Rover Discovery 4 and within a few days he had sourced a couple for me to consider. Nick was very approachable and answered all my questions about the cars. He then ensured that the car was thoroughly serviced prior to purchase. Charles was also very helpful and arranged for the car to be delivered to me in North Yorkshire. Very happy with being able to buy an excellent car through contact by phone and email, in a Covid secure manner. I have no hesitation in strongly recommending Nicholas Charles Cars.


Exceptional service

Sarah B

I can't fault the service these guys offer! I asked them to source a car for me, and not only were they quick and efficient but they surpassed all expectations with the car they found. Topped off with a professional and friendly team, it was an absolute pleasure buying through them.


Fantastic service, and after sales contact

Robert R

After trying to locate a decent quality used Discovery, it was a pleasure to come across Nicholas Charles Cars. I dealt with Charles & he couldn't have been more helpful.


Travelling to buy the right car

Les B

After searching for a suitable Citroen C4 Grand Picasso, for over 2 months, I found an excellent example at Nicholas Charles Cars Ltd. After a short very informative phone call I decided to travel the 152 miles from home to view the vehicle. The car had been valeted to a high standard and the staff were very informatuve as to its history. After a test drive I decided buy this low mileage clean car. The space and comfort within the car is excellent for transporting my grandchildren in a safe environment. The staff acted In a very professional manner providing assistance so I could drive the car away the same day. I would highly recommend Nicholas Charles Cars Ltd.


Amazing dealership

Spencer M

All the staff are Brilliant and cant do enough for you before you purchase my car and the after sales service is out of this world. I would definitely recommend them to anyone.


First class company

Russell V

Bought a Very low mileage Mini First which was priced low anyway and the young salesman reduced the price even further with little need for negotiation. First class salesman, first class car and first class company. Would not hesitate to recommend.


2014 audi A6 avant black edition

Carl H

Excellent garage excellent service very friendly and helpful sales staff. I have had 2 cars now and both have been everything I'v expected.


Superb Garage

Andy A

Very good, lovely people and no hard sell, very impressed.


Amazing garage!! Simply the best.

Spencer M

I bought my Range Rover Sport from here and I have to say they are a great bunch of guys, they did me a great deal and the package was great too. The hand over was first class and the after sales service is absolutely amazing!!! I would definitely recommend Nicholas Charles to buy your next vehicle from 100% Thank you guys


First Class Service

Molly D

The team could not have provided a better experience for my daughter buying her first car... Well done and thank you.


Amazing!!!

George S

Best experience I have had picking up a car, everything was on time and customer service was excellent


Very friendly staff

Mamunul H

Great service, everyone was very friendly and accommodating. Some small issues when picking car up (i.e. chip on windscreen) but was rectified. Very understanding when I had issues transferring the funds over to them. Would highly recommend to others if you're looking at changing cars.


Excellent

Chris D

Excellent customer service , no pressure to buy . Would definitely recommend


Excellent

Aidan C

Service was next to none. Showroom was very impressive with some excellent cars on offer. Vehicle sold was everything as per description advertised, really impressed and would recommend to anyone interested in using Nicholas Charles Cars .


Very happy customer

Martin F

Very happy with our family car it’s not the first time we got our car from here and highly recommended them to family and friends and also what friendly staff that help you


Great Car Buying Experience

Robin D

Very happy with the BMW 5 series I purchased from this place. Also very happy with the service I received throughout the process. From my initial enquiry through to taking delivery of the vehicle, everything happened the way it should, and on the schedule that was promised. There was no "pushiness", just presentation of the vehicle and relevant information, with my queries being answered clearly and professionally, allowing me to make my own decision in my own time. Just the way I like to buy my cars! Thanks all at Nicholas Charles for one of the much better car-buying experiences I have had.


Best car and excellent friendly staff

Angelina L

Needing to upgrade to a bigger car I didn’t hesitate to head back to Nicholas Charles Cars for help and again they came up trumps for me Can’t recommend this place highly enough Thanks again


Wonderful car and great customer service

Angelina L

Excellent experience buying my car from a friendly professional company Will definitely be recommending to family and friends


First Class Company, First Class Car!

Russell V

Wow! What can I say? Within only a few minutes of posting my enquiry via Autotrader, I received a call to answer my queries. No pushy, hard-sell salesman techniques, just straightforward and honest answers to my questions about the car. A walk around video and still images were sent within an hour of my initial enquiry. After a brief telephone call, an amazing deal was reached, they even volunteered to transport the car over 140 miles to me if I wanted. A very small deposit secured the car until I could plan to visit, being picked up at the station as well! Within half an hour or so of my arrival in Ambergate, I was driving the car home. In my opinion, the condition, mileage and price of the car were amazing. The salesman's style, impeccable. The integrity of the company, first class! If you are looking to buy a car, you'd be foolish not to give these guys a call. You may just live to regret it if you don't!


First class customer service!

Marlene A

From my initial telephone contact through to the sales experience I had with this company, they have been first class. Definitely the best experience and fantastic customer service I've ever had when buying a car. The best by far! These guys cannot do enough for you, very friendly, and go out of their way to help you in whichever way they can. Would definitely recommend them 100%. Fantastic.


Friendly service and quick responses.

Kyle S

Grate dealer to deal with certainly over the phone and email. Quick responses. Nice range of vehicles online. Vehicles described as is and also fairly priced for age, millage and condition. Would recommend to a friend


Made buying a new motor exciting easy.

Paul H

I heard about Nicholas Charles through word of mouth so I went down to have a look. It was a warm welcome and within 10 minutes I new I was in the rite place. Very professional and answered all my questions. Top class!!


Aberdeenshire Nissan Navara

Ross W

What a pleasure to buy a car from. I was buying without seeing the vehicle and having it delivered to the other end of the country. A phone call later and a couple of videos from Charles gave me enough confidence to buy. Car was fully serviced as promised, with additional work carried out to make it perfect. Car was delivered to my door promptly and I am delighted!! Highly recommend, first class service, many thanks.


Andrew T

I have purchased a range rover sport recently and it was the easiest purchase I have made fair trade in price and no hassle deal great experiance ,thanks to all


Landrover purchase

Paul P

Excellent professional service. Would definitely buy from this dealer again.


Brilliant!

Daniel D

Brought a car from here a few weeks ago and picked up today the service is second to none!!! Lovely presented vehicles!!! We had a few hickups with the purchase but they were soon rectified and everything made correct! Wouldn't hesitate to buy from here again! Lovely sales not pushing for you to buy and couldn't fault the 'we will do that" saying and they really do! Everything made spot on!


Excellent Service

Salma M

After searching for a white Audi TTS for a while, we found the perfect one at Nicholas Charles.From the 1st phone i was convinced with the honesty so decided to travel 150 miles to view the car, bought the car instantly!No pushy salesman and nothing was a problem, i wanted a few things done on the car and the answer was "no problem we will get it done" which they did.Very pleased with the service and certainly will be looking first here before i purchase my next car.


Land Rover vogue

Steve M

I found Nicholas Charles really helpful could not do enough for you. And I found them sympathetic when trading my car in . But they did me a deal that suited us both. Thank you will definitely use them again.

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